Refund and Return Policy

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FAST MICRO SOLUTIONS
REFUND AND RETURN POLICY

Last Updated: 2026

This Refund and Return Policy governs purchases, service agreements, and transactions involving products and services provided by Fast Micro Solutions (“Company,” “we,” “our,” or “us”). By purchasing services, technology solutions, or security services from Fast Micro Solutions, clients agree to the terms outlined in this policy.

These policies reflect industry practices similar to those used by enterprise technology companies, including service frameworks referenced by global providers such as IBM and Microsoft.

1. SERVICES AND DIGITAL PRODUCTS

Fast Micro Solutions primarily provides professional services, including cybersecurity services, managed IT services, cloud infrastructure support, enterprise technology consulting, and executive protection services. Due to the nature of these services, many offerings involve digital infrastructure, consulting time, system deployment, or security planning.

Because these services involve immediate delivery of expertise, labor, or digital infrastructure, they may not be eligible for traditional product returns.

1. REFUND ELIGIBILITY

Refunds may be considered under limited circumstances including:

• billing errors
• duplicate payments
• services that were not delivered as contracted
• technical service failures attributable directly to Fast Micro Solutions

Refund requests must be submitted within a reasonable timeframe after the transaction or service delivery.

Refund determinations will be evaluated based on the service agreement, the nature of the services provided, and applicable legal requirements.

1. NON‑REFUNDABLE SERVICES

The following services are generally non‑refundable once delivery or work has begun:

• cybersecurity assessments or threat monitoring
• IT consulting and professional advisory services
• executive protection planning and deployment services
• custom technology solutions or software configuration
• digital infrastructure or cloud deployment services

These services involve immediate allocation of technical resources, personnel, or security infrastructure.

1. UNITED STATES FEDERAL LAW COMPLIANCE

Fast Micro Solutions conducts transactions in accordance with applicable United States laws governing commerce and consumer protection, including:

• 15 U.S.C. §45 – Federal Trade Commission Act governing fair business practices
• 18 U.S.C. §1030 – Computer Fraud and Abuse Act protecting computer systems
• 18 U.S.C. §2701–2712 – Stored Communications Act

These laws protect both the company and its clients from unauthorized system misuse, fraudulent activity, or unfair commercial practices.

1. DATA PROTECTION AND GDPR COMPLIANCE

Refund requests and related communications may involve personal or transactional information. Fast Micro Solutions processes such data in accordance with international privacy standards including the European Union General Data Protection Regulation (GDPR).

GDPR principles relevant to refund and customer data processing include:

• lawful and transparent data processing
• protection of personal financial information
• secure storage and processing of customer records
• limited data retention consistent with legitimate business purposes

1. INTERNATIONAL BUSINESS OPERATIONS

Fast Micro Solutions may provide services internationally. Refund eligibility and transaction policies may be subject to local commercial laws depending on the jurisdiction where services are delivered.

EUROPE AND GMBH CORPORATE FRAMEWORKS

Where international corporate entities operate under German GmbH (Gesellschaft mit beschränkter Haftung) structures, applicable commercial laws governing corporate transactions and liability may apply.

SPAIN AND EUROPEAN UNION

Commercial activities within Spain and the European Union may also be subject to EU consumer protection laws and GDPR privacy regulations.

1. LATIN AMERICAN BUSINESS LAW

Fast Micro Solutions respects the legal frameworks governing commercial transactions in Latin America.

BRAZIL

Brazilian transactions may fall under the Brazilian Civil Code and the Lei Geral de Proteção de Dados (LGPD) governing personal data protection.

MEXICO

Mexico regulates consumer transactions and digital commerce under the Mexican Commercial Code and federal privacy law.

COLOMBIA

Commercial transactions in Colombia may be governed by the Colombian Commercial Code and consumer protection regulations.

CHILE

Chile regulates digital commerce and corporate transactions under national commercial law and consumer protection statutes.

COSTA RICA

Costa Rica regulates commercial activity and personal data protection under national consumer protection and privacy laws.

BELIZE

Business transactions in Belize may be governed by the Belize Companies Act and international business company regulations.

1. ASIA-PACIFIC BUSINESS LAW

JAPAN

Commercial transactions in Japan are governed by the Japanese Companies Act and applicable consumer protection regulations.

AUSTRALIA

Australian business transactions are regulated by the Corporations Act 2001 and consumer protection laws enforced by the Australian Competition and Consumer Commission.

1. FRAUD PREVENTION

Fast Micro Solutions reserves the right to investigate refund requests to prevent fraud, abuse of services, or misuse of company systems. Activities involving fraud or unauthorized system access may violate federal statutes including the Computer Fraud and Abuse Act.

1. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Fast Micro Solutions shall not be liable for indirect, incidental, or consequential damages resulting from service interruptions, cybersecurity events, or external threats beyond the reasonable control of the company.

1. POLICY MODIFICATIONS

Fast Micro Solutions reserves the right to modify this Refund and Return Policy at any time to reflect changes in legal requirements, service offerings, or operational practices.

1. CONTACT FOR REFUND REQUESTS

Clients seeking refunds or clarification regarding billing or transactions should contact Fast Micro Solutions through official company communication channels.

Fast Micro Solutions remains committed to fair business practices, responsible service delivery, and compliance with international legal standards governing technology services and commercial transactions.